Vorwerk’s commitment to excellent customer support include direct sales and personal service means that all Thermomix ® customers are provided with individual support every step of the way. Before you buy, our Consultant offers you a thorough demonstration of all of the appliance’s functions. And that is only the start. Owners of a Thermomix ® continue to receive individual customer support to help them get the most out of their new appliance. We also offer opportunities to link to our communities of users, to meet up with like-minded people and to seek information, ideas and valuable tips in person or online.

The Thermomix Canada Promise

The Thermomix Canada promise is a business value instilled throughout our organization and involves providing the best comprehensive and personalized service to our customers. As a Thermomix owner you will receive personalized support from your Consultant that will meet your needs and add value to your experience with Thermomix. We believe in building sustainable relationships with our customers and ensuring they are both as happy and passionate about Thermomix as we are.


Thermomix ® is manufactured according to the highest possible standards and using high quality components. However, we understand that issues sometimes do occur and that our customers may need technical support and assistance. To speak to one of our service team, please contact us.


All Thermomix ® products and accessories are manufactured to meet the highest Vorwerk standards. In the unlikely event of a defect, please refer to our warranty policy. For warranty period of your Thermomix ®, please refer to your invoice.


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